What is discount coupon / discount voucher ?
Discount coupon / voucher is a code of fixed amount or % of order amount. Customer will get stated discount while checkout by using this code.
An informed customer is a happy customer. We have tried our best to preempt your queries and answer them.
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What is gift coupon / gift voucher ?
Gift coupon / gift voucher is a code of fixed amount. Customer can use this coupon / voucher as payment mode.
How will get to know about ongoing offers and promotions ?
Customer can get in touch with us on Facebook, Twitter, G+ to know about offers. Livpure will send periodic mailers for offers.
What do I do in case my promo code doesn't applied ?
In such cases, customer can call the Customer support number 1800 419 9399or mail us. The Livpure team will suggest next course of action..
Would i be notified before delivery?
Yes. The customer will get call / sms from the call center / courier party before the delivery
Do Livpure provide delivery service to my home ?
Yes. All orders placed on www.livpure.com will be delivered at the address mentioned while placing the order.
What is the estimated time for delivery ?
All orders are shipped within 2-3 working days. The delivery make take 2-3 working days depending upon delivery location.
Can I change delivery address after placing the order?
Yes. Customer can change delivery address before the order gets shipped.
What is the shipping charges I have to pay ?
There are no shipping charges applied at present.
How do I connect in case my order didn’t deliver ?
In such cases, customer can call the Customer support number 1800 419 9399 or mail us. The Livpure team will suggest next course of action.
How do I return a product ordered from Livpure Website?
In such cases, customer can call the Customer support number 1800 419 9399 or mail us. The Livpure team will suggest next course of action.
Can I pay through online banking / Credit - Debit card / Cash on delivery ?
Yes. Customer can pay through all listed options on the website: www.livpure.com.
Will I get payment confirmation of Prepaid order?
No. The customer will not get any confirmation from Livpure website. However, customers can follow their bank confirmation.
Is EMI option available for payment ?
Yes. At present EMI option is avaible thorugh selected Credit / Debit Cards. Customers can choose Prepaid option while checkout and select EMI on Payment Gateway page.
I don’t have Credit - Debit Card. Can I still buy on EMI ?
In such cases, customer can call the Customer support number 1800 419 9399or mail us. The Livpure team will suggest next course of action.
How and when I will get my refund?
Generally refunds is process between 7-10 working days for prepaid orders and 10-12 days for COD orders.
How will I get my refund confirmation ?
No. The customer will not get any confirmation from Livpure website. However, customers can follow their bank confirmation.
How do I order Livpure product ?
The customers can buy Livpure product online on 'www.livpure.com'.
Can I place an order through my mobile device ?
Yes. The portal 'www.livpure.com' cab be accessed with mobile device. The customer can place order through mobile also.
Can I place an order on phone call ?
Yes. The customer can call directly to the Customer support number 1800 419 9399and request for an order.
How to order if my PIN code is not showing serviceable ?
In such cases, customer can call the Customer support number 1800 419 9399or mail us. The Livpure team will suggest nearest dealer location.
How will I get order confirmation ?
On receipt of the authorized order, the customer will receive SMS / Email confirmation of the order.
How do I track my order ?
Customer can track order on 'MyAccount' page after logging in on www.livpure.com