Buying Livpure Product

The customers can buy Livpure product online on 'www.livpure.com'.
Yes. The portal 'www.livpure.com' cab be accessed with mobile device. The customer can place order through mobile also.
Yes. The customer can call directly to the Customer support number for Livpure RO Installation & Service 1800 419 9399 and request for an order.
In such cases, customer can call the Customer support number for Livpure RO Installation & Service 1800 419 9399 or mail us. The Livpure team will suggest nearest dealer location.
On receipt of the authorized order, the customer will receive SMS / Email confirmation of the order.

Shipping and Delivery

Yes. The customer will get call / sms from the call center / courier party before the delivery
Yes. All orders placed on www.livpure.com will be delivered at the address mentioned while placing the order.
All orders are shipped within 2-3 working days. The delivery make take 2-3 working days depending upon delivery location.
Yes. Customer can change delivery address before the order gets shipped.
There are no shipping charges applied at present.
In such cases, customer can call the Customer support number for Livpure RO Installation & Service 1800 419 9399 or mail us. The Livpure team will suggest next course of action.
In such cases, customer can call the Customer support number for Livpure RO Installation & Service 1800 419 9399 or mail us. The Livpure team will suggest next course of action.

Installation

Once your product is delivered, a Livpure water purifier installation agent from your area will connect with you within 24 hours. He will install the water purifier post confirming a suitable time to visit your place. Basic plumbing work to install the RO will be done by the service agent. Other plumbing work will not be covered and will be done as per the requirement with additional costs.
The water pressure at your house should be good enough to use for the water purifier. If the pressure is not enough, a pressure pump will be provided to the customer at an additional cost of Rs. 3000.
If you have bought a Platino+ Copper Water Purifier, the TDS Levels should be below 2000, while TDS level should be below 1500 for other water purifiers. If the TDS is higher than this, extra pre-filter will be provided to the customer at an added cost of approximately Rs.1500.

Product Inquiry/Demo

Customers can inquire about Livpure products on the portal 'Livpure.in' or directly get in touch with the call center, or mail us. Also, there is an option of Home Demo. Customers can register online for the free demo.
Sales Representative will fix an appointment with the customer as per the convenience of the customer. On Appointment date and time Sales Representative will visit the customer, conduct a water / air test , and suggest a suitable product to the customer.
There is no charge for demo. It is a free of cost service.
Demo will help the customer to select the right water / air purifier based on requirements / quality of water / air.
Customer can submit demo request on the website: www.livpure.com or call our Customer support number 1800 419 9399 for the demo.

Payment Process

Yes. Customer can pay through all listed options on the website: www.livpure.com.
No. The customer will not get any confirmation from Livpure website. However, customers can follow their bank confirmation.
Yes. At present EMI option is avaible thorugh selected Credit / Debit Cards. Customers can choose Prepaid option while checkout and select EMI on Payment Gateway page.
In such cases, customer can call the Customer support number for Livpure RO Installation & Service 1800 419 9399 or mail us. The Livpure team will suggest next course of action.
Generally refunds is process between 7-10 working days for prepaid orders and 10-12 days for COD orders.
No. The customer will not get any confirmation from Livpure website. However, customers can follow their bank confirmation.

Promotions/ Discounts & Offers

Discount coupon / voucher is a code of fixed amount or % of order amount. Customer will get stated discount while checkout by using this code.
Gift coupon / gift voucher is a code of fixed amount. Customer can use this coupon / voucher as payment mode.
Customer can get in touch with us on Facebook, Twitter, G+ to know about offers. Livpure will send periodic mailers for offers.
In such cases, customer can call the Customer support number for Livpure RO Installation & Service 1800 419 9399, 1860-180-3333 or mail us. The Livpure team will suggest next course of action.
Yes. The customer will get call / sms from the call center / courier party before the delivery
Yes. All orders placed on www.livpure.com will be delivered at the address mentioned while placing the order.
All orders are shipped within 2-3 working days. The delivery make take 2-3 working days depending upon delivery location.
Yes. Customer can change delivery address before the order gets shipped.
There are no shipping charges applied at present.

Water Purifier

Dissolved Impurities such as Pesticides, Rust, Heavy Metals, Arsenic, and Fluoride etc. are harmful for Human Body. They also spoil the taste of water. The water becomes healthy as well as tasty when these dissolved impurities are reduced from water by using the right water purifier.
Boiling kills bacteria and viruses but does not remove harmful dissolved impurities such as Pesticides, Rust, Heavy Metals, Arsenic, Fluoride etc. Boiling water only helps you remove the physical impurities that are present in water. Presence of such impurities in water may cause serious diseases such as cholera, hepatitis A & B, jaundice, typhoid and even cancer.
The most commonly used methods of purification are (A) Ultra Violet Based Technology (B) Reverse Osmosis Technology (C) Resin Based like Chlorine, Bromine and Iodine. (D) Traditional Methods like Filtration by Cloth, Boiling and Alum etc.
Water contains physical, chemical and micro-biological impurities which is adsorbed & arrested depending on the type of impurities. Hence the water after passing through the purification stages which is between 5-8 stages in case of RO purifier, is pure & safe drinking water.
It is necessary that you need to get your water tested to find out what water condition you are faced with, before you buy a purifier. Based on the results you can pick a purifier that is equipped with the right technology to treat your water.
Dissolved Impurities such as Pesticides, Rust, Heavy Metals, Arsenic, and Fluoride etc. are harmful for Human Body. They also spoil the taste of water. The water becomes healthy as well as tasty when these dissolved impurities are reduced from water by using RO water purifier.
No. All Livpure RO Waterpurifiers run on electicity. However, water can be dispensed manually in case of power cut.
You can use the purified water for up to 48 hrs. Beyond 48 hours we advise you to discard that water, refill and consume.
With regular servicing, the purifier can easily provide pure drinking water for more than 5 years.
Is using RO water purifer more expensive than using packaged drinking water?
The consumption of electricity in water purifiers is negligible. It has a power consumption of 25 watts. On an average if a family drinks 15 Litres of drinking water per day the electric consumption will be approximately 1.52 units per year. Power consumption may vary slightly for different models.
No. it is recommended to drain the first cycle of water that is filled in the storage tank when the new Livpure RO is installed, and also whenever cartridges are changed.
The rejected water can be used for household purposes like washing utensils, watering plants, mopping, cleaning, etc.
The consumption of electricity in water purifiers is negligible. It has a power consumption of 25 watts. On an average if a family drinks 15 Litres of drinking water per day the electric consumption will be approximately 1.52 units per year. Power consumption may vary slightly for different models.
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